The Contineo platform is a pioneer in the Enterprise 2.0/ Business Social Media software space that achieves business profitability and drives business excellence thru a path breaking concept: useful social networking.
A unique interpretation and implementation of social networking that takes the concept of Business Social Media one step further for a specific purpose: Business Profitability. Useful Social Networking combines the best of two worlds Social Networking and Business Networking with proven principles of Web 1.0 and unique interpretations of the successful Web 2.0 ideologies of using digital media to help employees, customers and prospects express and realize themselves in a corporate scenario to not only achieve business goals but also contribute in setting them.
The world is getting flatter and profit margins, smaller. Technological advances and a paradigm shift in execution methodology have changed the way business is conducted. Businesses are focussing not only on delivering increased value but are constantly looking for ways to move up the value chain resulting in jobs becoming more complex. These factors have, to a certain extent, rendered the traditional business execution methodology obsolete. Businesses need to add value to customers at every interaction to monetise the relationships. And it is no secret that a business will not be able to add as much value in the long term without a buy in from its customers and employees. Often, it is difficult to get a buy in from all the stakeholders for various reasons like a perceived lack of transparency, lack of knowledge, a perceived feeling of non participation in the decision making process, a mismatch in expectations etc.
Contineo’s core is its knowledge base model. Contineo uses Useful Social Networking for structured dissemination of controlled information and to build an organised knowledgebase that enables and enhances knowledge creation, sharing and consumption not only thru individual contribution, but also thru powerful collaboration features. Implicit knowledge of customers and employees gathered over a period of time thru experience is priceless. Traditionally there has been no channel to enable the creation and consumption of this knowledge, latent or otherwise, which means that the knowledge remains untapped. Contineo provides a channel to harness this knowledge. Contineo’s suite of more than thirty applications range from HRMS to Customer Support Notes to a comprehensive Learning Management System are synergised with the knowledgebase for meaningful actions and outcomes negating the need for employees to access multiple portals.
This organised database and associated applications ensures that employees have instant access to the knowledge and actions required for their job functions ensuring that there is an increase in productivity.
Communication is the key to any lasting relationship but effective communication in an organisational scenario has always been a challenge creating gaps resulting in customer and/or employee dissatisfaction. Contineo bridges the Organisation – Management – Employee - Customer divide while advocating ‘You Connect’. It connects stakeholders virtually with not only peers, but other internal stakeholders across hierarchies and functional departments directly which creates a transparent atmosphere which in turn fosters a sense of belonging and camaraderie creating a congenial, happy, harmonious atmosphere in the organisation resulting in Happyer Employees, Happyer Customer and thus, Happyer Workplaces.
Contineo’s suite of 300+ applications span a range that cover the gamut of corporate functions and departments. No two businesses are alike which is why Contineo’s customisable application suite and interface mirrors the organisation’s needs and goals, no more, no less. Applications like online IT filing, online travel requisitions, trouble ticket infrastructure, easy to manage Learning Management System not only save costs by reducing usage of consumables but also have built in workflows that ensure process compliance which drive business excellence. The familiar, easy to use and navigate interface encourages the knowledge creation, sharing and consumption process with a short learning curve negating the need for specialised, tedious training for the end users.
